Return and Refund Policy

Returns

Hard good returns (pottery, garden decor, home decor, giftware) can be made instore up to 15 days from the time of purchase, with your receipt/ proof of purchase and price tags on the items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Perishable goods such as flowers and plants are final sale and require your human intervention to maintain their quality at the time of purchase.  If you are experiencing issues with your flowers or plants, please contact us anytime at 519.631.6004

Gift cards are also non-returnable or refundable. 

Sale items
Sale and Clearance items are final sale.

Defective or Damaged items
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jacklyn@familyflowers.ca and return item to: Family Flowers Inc, 44329 Talbot Line, St. Thomas ON.